You can book your trip for Balkanica travel agency's tours in various ways.
The simplest is directly on the website, where you can choose to book, and then pay directly after our confirmation or you may also send a request by mail and we will give you further instructions about booking and payment. One of the options is to use our instructions for payment through the bank (IBAN) if you still prefer going directly to the bank.
Also, if it is more convenient for you, you don't have to pay the whole amount, but you can book by paying part of the invoice as confirmation of the trip, and the rest you can pay when you arrive.
Once you have made the reservation you can log in to “My Account” on the website. On the “My Account” page you can find all the details about booking and payment and how you can pay the rest of the amount of the tour, as well as other details important to your booking.
Important information such as the description that has been booked, price details, and payment methods will be sent via e-mail. Contact customer service at firstname.lastname@example.org if you don’t receive an email confirmation within 24 hours.
If you have made a booking and received booking information, but you have not paid a deposit or the full amount within 7 days of the booking date, you must provide us with one of the two options (deposit or the full amount) to confirm your booking.
CHANGE OF BOOKING
IF THE CUSTOMER WANTS TO CHANGE SOMETHING AFTER IT HAS BEEN BOOKED, FOR EXAMPLE, TRAVEL DATE, DESTINATION, DEPARTURE, OR ACCOMMODATION PLEASE CONTACT US.
Changes in a booking usually mean that the original booking has to be canceled, which may mean that the compensation and / or fees charged by the Suppliers amounts to the entire value of the booked trip. The customer will then be charged the cost of the new reservation.
CANCELLATION AND REFUND
CANCELLATION CAN BE MADE DIRECTLY ONLINE ON THE WEBSITE. BALKANICA TRAVEL WILL HANDLE ALL SUCH REQUESTS, INCLUDING CANCELLATIONS MADE BY EMAIL.
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